Frequently asked questions

Any sign of vulnerability freezes all chasing instantly and alerts a named person at your agency. The system never sends another word until a human decides.

Yes — it runs on a simple weekly export that every property management system can produce. We set the export up with you at onboarding.

Reminders are the first rung. GMD Rent reads the replies, protects vulnerable tenants, tracks the legal threshold in both directions, and hands your solicitor a finished, tamper-evident file — with a named human at GMD accountable for all of it. You're buying an outcome, not a feature toggle.

Your agency. Your name, your tone (you approve it at onboarding), your reply address. Tenants never see GMD.

The complete evidence bundle is generated and emailed to you automatically, ready to hand to the landlord and their solicitor.

About a week. The first week runs in shadow mode — you see every message it would have sent each morning before anything goes live.